Your Information. Clearly Explained.

When you submit a Request an Appointment or Request an Estimate form, we may collect your name, telephone number, email address, vehicle year, make, model, mileage, vehicle identification number (VIN), license plate number, appointment preferences, service needs, vehicle symptoms, repair concerns, uploaded photographs or documents, and required acknowledgments or consent.

If you become a customer, we may also maintain inspection and diagnostic findings, estimates, repair orders, invoices, approved, postponed or declined work, vehicle photographs and videos, warranty and repair history, communications, and communication preferences.

Submitting an appointment form requests an appointment but does not confirm one. Submitting an estimate form does not constitute a diagnosis, final estimate, or repair authorization. We do not collect payment-card information directly through the website.

Our hosting and security providers may automatically process technical information such as your IP address, browser and device type, operating system, requested pages, access date and time, referring page, and security, performance or diagnostic information.

Please do not upload or enter payment-card information, Social Security numbers, driver’s-license images, financial-account credentials, medical information, or other sensitive information that is not reasonably necessary for us to review your vehicle or service request.

If unnecessary sensitive information is submitted, we may remove or delete it after discovery, subject to applicable security, legal, and recordkeeping requirements.

Our Request an Appointment and Request an Estimate forms are processed through Formspree. Formspree may receive, process, store and transmit the information and uploaded files included with your submission so the request can be delivered to Multi Tech Auto Repair.

Form notifications and customer communications may also be processed through our business email services, including GoDaddy email forwarding and the Yahoo mailbox designated to receive business communications. These providers may process information on our behalf to transmit, receive, store, protect and manage communications.

When an estimate request becomes a customer or vehicle record, the information may be entered into and retained in Tekmetric, our point-of-sale and shop-management system. The record may include contact and vehicle information, estimates, recommendations, approved, declined or postponed work, inspection and diagnostic information, repair orders, invoices, warranty history and communications.

If you do not approve or respond to an estimate, we may mark or close it as declined while retaining the record. We retain this information to maintain an accurate vehicle and service history and assist you if you return later. Retaining a declined estimate does not authorize the work or permit repairs to be performed.

Our website is hosted using OpenAI Sites and supporting Cloudflare infrastructure. These providers may process technical information required to deliver, operate, protect, monitor and troubleshoot the website, including IP addresses, browser and device information, requested pages, access times, and security or diagnostic information.

We may disclose personal information to providers that support website hosting and security, website forms and uploads, business email and communications, point-of-sale and shop management, customer follow-up and marketing communications, payments, accounting, warranties, insurance, professional services, data storage and information security.

We may also disclose information when required by law; to protect customers, employees, our business or others; to investigate fraud, misuse or security incidents; or in connection with a merger, financing, sale, transfer or reorganization of the business, subject to applicable law.

We do not sell personal information for money and do not share personal information for cross-context behavioral advertising.

The website and its hosting infrastructure may use essential technical storage, cookies or similar technologies when necessary to deliver, secure or operate the website. We do not currently use website information for cross-site behavioral advertising or sell or share visitor information for cross-context behavioral advertising.

We use Google Analytics to understand website visits and actions such as starting an estimate, viewing an estimate, or requesting an appointment. Google may process technical information, including browser and device information, online identifiers, and an IP address when handling a request. Our estimate analytics events do not include customer names, contact details, VINs, or conversation text. Analytics may be limited by your browser settings or blocking tools.

Because there is no uniform industry standard, our website does not currently respond to browser Do Not Track settings. We do not currently sell or share personal information for cross-context behavioral advertising through the website.

If our practices change or applicable law requires recognition of a browser-based opt-out preference signal, such as Global Privacy Control, we will update our practices and this policy as required.

You may ask us to provide information about personal information we maintain about you, correct inaccurate information, delete information where appropriate, stop promotional communications, or update communication preferences. We may need to verify your identity before completing a request.

A deletion request may be denied or limited when retention is reasonably necessary to complete or document a transaction or service; maintain repair, warranty, accounting, tax, insurance or legal records; address a dispute, claim, fraud concern or security matter; document an opt-out; or comply with another legal obligation.

California residents may have rights under applicable California privacy laws. Depending on the law and whether it applies to Multi Tech Auto Repair, these may include rights to know, access, correct or delete personal information; opt out of certain sales or sharing; limit certain uses of sensitive information; and receive equal service without discrimination for exercising an applicable right.

We do not sell personal information for money or share it for cross-context behavioral advertising. Requests may be submitted by email, telephone or mail using the contact information below. We may request information reasonably necessary to verify your identity and protect information from unauthorized access or deletion.

Where a particular California privacy law does not apply to our business, we may still consider reasonable requests subject to legal, warranty, accounting, security and legitimate business-record requirements.

Our website and automotive-repair services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website. If we learn that a child under 13 submitted personal information without appropriate authorization, we will take reasonable steps to delete it, subject to applicable legal requirements.

We may update this policy when our website, services, providers, business practices or legal obligations change. The revised policy will be posted on this page with an updated date. If a change materially affects how we use previously collected information, we will provide additional notice or obtain consent when required by law.